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Reach out. Here’s who to call in emergency and non-emergency situations.

For Emergencies

Who do I call in an emergency?

If you are experiencing an emergency situation where you require assistance from the police, fire department or ambulance immediately, please call 9-1-1. 

How do I identify other emergencies?

For other urgent matters like:

  • Serious water and sewer problems
  • Road obstructions
  • Traffic signal malfunctions
  • Downed trees
  • Icy roads

Or other problems of this nature, please call our 24-hour City Emergency Line at 604-270-8721.

General Inquiries & Non-Emergency Assistance

Please fill out this form and we will get back to you as soon as we can.

Personal information is collected by Richmond Fire-Rescue to provide the requested service or information.  The City of Richmond is collecting this information under Section 26 (c) of the Freedom of Information and Protection of Privacy Act. Please contact the FOI coordinator at 604-276-4165 or if you have any concerns.

Contact Information

Richmond Fire-Rescue, Brighouse Fire Hall No. 1

6960 Gilbert Road
Richmond, BC V7C 3V4

Our Non-Emergency Phone Service is available:

Monday to Friday, 8:15 AM – 5:00 PM, excluding holidays


Other Non-Emergency Phone Numbers:

Richmond RCMP: 604-278-1212

Richmond Departmental Contacts:

Hours of Operation:

Administration Office: Monday to Friday, 8:15 AM – 5:00 PM, excluding holidays

Fire Halls: All fire halls are operational 24 hours a day, including holidays.

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